FAQ's

What ingredients are in your Sesame Snacks?

Our Sesame Snacks are made with real whole nuts, sesame seeds, Australian Raw Honey ( our very own Orange Blossom) and sugar without compromising on the nutritional integrity of the product.

Are your Sesame Snacks gluten free?

Yes. Our Sesame Snacks are gluten-free. All our Sesame Snack products do not contain gluten.

Do Sesame Snacks contain nasties like flavourings and additives?

No. Our Sesame Snacks are made entirely free from additives, preservatives, and artificial colorings.

How do I store Everyday & Premium Sesame Snacks?

To preserve the freshness and quality of store them in a cool, dry place, away from direct sunlight and heat. For prolonged freshness, consider storing them in the same container. If you choose to store the product in the fridge, the product will harden.

Nut Allergy information

Our products contain peanuts, macadamia nuts, and almonds. It is important to note that this snack is manufactured in a facility that processes nuts and sesame. While we take stringent precautions to prevent cross-contamination, there is a possibility of traces of nuts being present in the Original and Premium Original Sesame Snack product.

Do you ship Australia Wide?

We currently ship to addresses within Australia. If your delivery address is outside this coverage area, kindly contact our customer support team before placing your order to explore alternative shipping options.

How much is Shipping?

Shipping is automatically calculated upon checkout based on your location.

When will I receive my order?

All orders are processed within 3 business days. Once your order is dispatched you will receive a delivery confirmation email containing a tracking number or link.

Our team ensures that your order is carefully packed and prepared for shipment during this processing period.

What if my order is damaged and missing items?

If your order arrives damaged or with missing items, please contact our customer support team at foodloversaus@gmail.com within 24 hours of receiving the package. We will investigate the issue promptly arrange a refund if eligible.

Why does my Everyday range order look darker or lighter in colour?

The colour due to roasting sesame and nuts, activates the natural oils during the cooking process. This roasting process enhances the flavour profile while also influencing the colour variation. However, rest assured that regardless of the color differences, each bite delivers the same delicious flavor and quality

Shipping Policy

Where Do You Ship?
We offer shipping to the US and Australia wide! 
Shipping fees will be automatically calculated at checkout
Do you ship to Regional & Remote locations in Australia?
Yes, we certainly do! 

We send our packages via Sendle. You will receive a tracking confirmation link which you can use to track the order. 

Australian deliveries take between 3-7 business days 

US deliveries take between 6-27 business days

We cannot provide any more tracking information than that provided by you tracking number.

If the recipient is not home to receive the order, and the delivery driver cannot leave it in a safe place, then a re-delivery fee may occur. 

If you redirect a package in transit, we cannot take responsibility for the estimated delivery time. We do not recommend redirecting as this can add a week or more to the delivery time.

Refund Policy

To be eligible for a refund the following conditions must be met:

  • You must have a valid reason for requesting a refund, such as a) receiving incorrect or b) damaged items
  • You must contact our customer support team to initiate the refund process within 24 hours of receiving the order.

While we strive to accommodate our customers' needs, there are certain circumstances where refunds will not be granted, including:

  • Change of Mind: We do not offer refunds for items simply due to a change of mind or personal taste preferences.
  • Delayed Delivery: Refunds will not be issued for delays in delivery caused by factors beyond our control such as weather conditions, traffic, incorrect addresses and unforeseen events.

If you meet the eligibility criteria and have a valid reason for requesting a refund, please follow these steps:

  • Contact our customer support team immediately through email
  • Provide your order details, including the order number and the reasons outlined above on the specific food items for which you are seeking a refund.
  • The item must be unused and in the same condition that you received it, It must also be in the original packaging.
  • Our customer support team will review your request and may request additional information or evidence, such as photographs of the incorrect or damaged items.
  • If your refund request is approved, we will process the refund to your original payment method within 7 business days.

Shipping

If you are eligible for a refund and the return of the food items is required, you will be responsible for covering the shipping costs. We recommend using a trackable shipping method to ensure that the items are returned to us safely.

 

Sesame seeds

Despite their small size, sesame seeds are a rich source of essential nutrients. They are abundant in minerals like calcium, iron, magnesium, phosphorus, and zinc, which are vital for maintaining bone health, supporting the immune system, and promoting overall well-being. Additionally, sesame seeds are a good source of B-vitamins, including thiamin, riboflavin, niacin, and folate, which play a crucial role in energy production and nervous system function.

The Nutritional Power Trio

Almonds, Macadamias, and Peanuts offer a wealth of health benefits. Almonds provide heart-healthy fats, bone-strengthening minerals, and vitamin E for skin health. Macadamias boast heart-protective monounsaturated fats, antioxidants, and a low omega-6 to omega-3 ratio. Peanuts, rich in protein, essential vitamins, and resveratrol, support heart health and provide satiating nourishment. Together, this trio offers a flavorful and nutrient-packed addition to your diet, promoting overall well-being and a deliciously healthy lifestyle.

Australian Raw Honey

Raw honey is a natural treasure brimming with numerous health benefits. Packed with antioxidants, enzymes, and minerals, raw honey aids in boosting immunity, soothing sore throats, and promoting digestive health. Its antibacterial and anti-inflammatory properties make it a potent ally for wound healing and skincare.